Quartz Hill Water District

Absolutely terrible experience with this water company. I recently moved to California and began renting a property. In my previous state, water accounts could be set up in the tenant’s name without issue. Here, I ran into a frustrating and convoluted process. When I attempted to create an account, I was told I needed the landlord’s name. I provided the property manager’s information since I don’t know the actual landlord, but that wasn’t accepted. I asked the representative if she could look up the account based on the address — she could, and eventually did — but not before being unnecessarily rude and unhelpful. I provided my debit card and requested to have autopay set up. I also asked her to stay on the line to assist with the online account setup, which required bizarre details like using a person's name as the account number. After some effort, I finally got the account created. Today, I received a disconnection notice for a “past due” amount of $42, but the website showed I actually owed $160. I checked the payment history, and it turns out no payments had ever been made — meaning the representative never set up autopay as requested. I have no issue paying my bill, but the entire process was unnecessarily difficult, inconsistent, and clearly impacted by poor customer service. The company’s setup is outdated, confusing, and made worse by staff who are unwilling to help and poorly trained.

This Local water company uses TG (territorial gangster) tactics as part of their commerce agenda. When I closed a bank account on the day my auto pay was supposed to go through, they shut off my water and then charged me a reconnect fee and returned check fee! FYI, the bill was payed on the due date through their online system. I did not incur a late fee, but they charged a fee for a "returned check" that they insisted my bank charged them. I called my bank, and sure enough they said they did no such thing on a closed account. And every time I call to speak to a receptionist, or any time I visit the office, I get the same condescending and smug higher than thou attitudes from the minimum wage staff. It's unfortunate that I live in their water district, they are by far the worst run utility provider I have ever encountered. And since they are privately owned and run by a board of supervisors, they are not required to abide by California utilities commission laws. If you live in their water district, you have no choice but to use their services. I wish I did not have to deal with these people. They are terrible.

I asked that billing go to my address not my tenants. There was money in my account yet they stopped my auto pay and I had no idea. My tenants didn't tell me until they got door notice of turnoff. Needless to say, it cost me a lot of fees. Do they care?

I relocated from Los Angeles and must express my dissatisfaction with the attitude of the staff here. The employees exhibit rudeness and a sense of entitlement regarding their services. Both the front desk personnel and those who assist over the phone display a condescending demeanor, lacking the respect that should be afforded to those who compensate them for their services.

Not organized. I rent my home and QH Water continued to mail bills on occasion to my home out of state, causing my tenants to get late fees. Rude to customers. So unprofessional.

Terrible customer service. They will put you on hold past the cutoff time, then refuse to turn on the water even if it’s their fault you didn’t meet the deadline.

The office is very nice, clean and modern. Staff is friendly and willing to help. Very knowledgeable and they respond in a timely manner. Overall very impressed!

Horrible service. Get email to pay bill next day. Website to pay doesn’t work. Mailed bill stopped coming. How we suppose to pay?