The UPS Store

I mailed my daughters brand new PC Gaming system from Palm Desert to North Carolina, it was missing the stand for her monitor and many other very important cords that it needs to run and work. I was under duress as I had to move quickly so I did not take pictures of all that should have been inside. I paid them to pack it safely and they did not include everything I brought with me. It cost over $400 to ship some of my 11 year old daughters computer she just got as a Christmas present. I shipped it to North Carolina and then had to move again. I did not open it until yesterday and it has been in the same box that they packed for me with the $400 charge. I called today and they told me that because it was after 60 days there is nothing they can do. That is absolutely ridiculous why did I pay so much money only to be robbed of very essential pieces of the computer. I am a single disabled mom who has no money and no extra energy to be trying to locate the missing pieces I paid for already and got robbed by UPS from. I don't understand how you can do business this way you charge way too much to be stealing from poor people who are only trying to hold on to their childrens things that they themselves can't afford to rebuy or replace. Sorry isn't going to replace the parts to her computer you either took or forgot to include for her. How Dare you dismiss our claim only after 60 days I did not have the chance to open it until yesterday. I am very unsatisfied and feel as if you take advantage of people at their lowest. And do not even attempt to make it right. I dont have the means to replace what you either took or lost before packing for us now she may never use her computer. I paid extra to have u pack it and make sure it was safe. But you failed and continue to avoid any responsibilities. What does that leave me with now? Nothing. You should really think about how you do your business because this is poison.

I had an excellent experience at the UPS Store! The staff was friendly, professional, and very helpful. They made the whole process quick and easy, and went above and beyond to make sure everything was done right. It’s rare to find such great customer service these days—thank you for making it such a smooth experience. I’ll definitely be coming back and highly recommend this location!

I like this store. I’ve been a patron there. We’re going on 15 years 17 years actually I have always been treated with the greatest courtesy and the girls are lovely and so are the fellas. I think it’s a nice one of the nicest stores in this valley where people are very Interested in you being happy. I love them Suzanne Lacefield I spoke with Sammy today. She’s terrific. PS many of the out-of-towners are very rude to the employees here I’ve seen a time and time again. I don’t know where they’re from but they sure are impatient. Makes me sad for the girls. happy customer, Suzanne Lacefield

I went into this UPS store to help a friend get something notarized when she was immediately treated by the notary public, disrespectfully dismissive when I called her on it, she got disrespectful to me as well. When I asked to speak to the owner, I’ve got some other employee claiming to be the owner and she was more of a disrespectful than the first one. But after reading the reviews, I’ll spend my money somewhere else.

The store just wants to sell you shipping supplies and overpriced boxes. I had an Amazon return that came in a shipping box that happened to be the manufacturer box. This store refused to use that box and they said it’s against UPS policy to ship in that box -total BS, stop trying to sell overpriced product and do what you advertise you do and that is Amazon returns.

Horrible customer service from the manager, Linda Avila. Tried to return devices from Verizon as per instructions which specifically stated that UPS is supposed to help if you don’t have a printed label or box and she refused. Wouldn’t recommend this store as the manager is doing the bare minimum.

Long wait, seemingly for no reason. A 2nd employee was available, not sure why they couldn’t help folks in line. Not to mention the employees were arguing in front of customers. Super unprofessional. Just trying to do an Amazon return drop of sheesh.

I always have a good experience at this UPS store. However, today was exceptionally good. A lovely young lady named Taylor was so friendly and helpful. Just a delightful person. Thank you!