The UPS Store

I feel completely deceived by this company. I returned Verizon internet equipment through this store, and although the employee gave me a receipt showing it was sent, they never actually processed the return properly. Verizon ended up charging me $200 for not returning the equipment. When I checked the tracking number, it shows that the item never arrived and it’s been over a month. No one at this store takes responsibility, no one gives answers, and they completely ignore the issue. I had to pay $200 out of my own pocket because of the negligence of their staff. I do NOT recommend this store , items go missing and they refuse to take responsibility.

I am thrilled with the kind service I received today over the phone and in person. Amazon coordinated a pickup time for a large item that I wasn’t able to accommodate and here I am with a large/heavy object to schlep to ups (with a bum knee no less). I called ahead as the box the item came in was a bit damaged and needed some doctoring before it went out. Robbie answered the phone with a smile in his voice and confirmed not only was he happy to help me get the item into their store he’d also help re-box the item. Upon arrival I went in and asked for Robbie and he was quick to help me unload my car of not only the item but also the oversized box. He had remembered my call earlier today and did everything he could to ensure my dream of getting the package boxed/shipped came true. By the time I moved my car and walked back in the item was boxed up and pretty much ready to go & I was offered a receipt. Huge huge thanks to Robbie who showed exemplary customer service and care. Couldn’t recommend this UPS location more.

I came at 3:50 on a Saturday before they close. Only one guy in the store and luckily he took me in. Because I trust UPS so I didn't get the return receipt. It's a return of an iPhone in a paper box with no label printed yet. I dropped the box and left the store... However, until now I still cannot track the package, the website says"UPS doesn’t have possession of the package yet." And I can't even file a claim because they don't recognize my return package is in their hands. I really don't wanna think of it that way, this returned iPhone was not recorded in ups system, and it disappeared in this store. Please rebuild our trust Update: label created 05/16 We have your package 05/29 On the way 05/30 Nobody is stealing my package, it is just sitting in the transit center from 05/16 to 05/29 for some unknown reason. Could anybody give me an explanation of these 13 days? I still consider it's a commercial lie, UPS did have my package since the time I dropped the package in the store. What's the meaning of 13 days blank period between label creation and package possession?

I’ve never had a great experience at a UPS store! The employee, whose name I unfortunately did not catch, was fabulous and helpful!

Super friendly service, from the moment I walked in the door. Store vibe feels great! Service itself was quick and easy.

Robbie and everyone are fantastic. New hire Joan is rude, condescending and has an attitude of arrogance. Never a pleasant experience.

The guy who works there is actually so nice! He is always willing to help you ship anything and tape boxes if you forget! Immaculate vibes 👌🏼

I was welcomed with the massive box I brought in with an attitude of “we have no issue that you didn’t package it well or even make sure it’s closed with tape”. Pretty sure Robbie and I are new best friends.